The information we may collect about you
We may collect, store and use the following kinds of personal data:

• if you contact us (by phone, email or through our website), we may keep a record of that correspondence. Information may include name, address, telephone number, job title and email address.
• information about payment details when you purchase products from us.
• information about your computer and about your visits to and use of our website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views.
• information relating to any correspondence carried out between you and us on or in relation to this website.
• information that you provide to us for the purpose of registering with us.
• information that you provide to us for the purpose of subscribing to our email notifications, requests and/or newsletters.
• any other information that you choose to send to us.

How we use your personal data?
Personal data submitted to us will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

• administer the website.
• improve your browsing experience by personalising the website.
• enable your use of the services available on the website.
• send to you items requested via the website, and supply to you services requested via the website.
• send statements and invoices to you, and collect payments from you for services provided.
• send you general (non-marketing) commercial communications.
• send you email notifications which you have specifically requested.
• send you our newsletter or other marketing communications relating to our business which we think may be of interest to you. You can inform us at any time if you no longer require marketing communications by emailing us at info@haime-butler.com
• deal with enquiries and complaints made by or about you relating to the website.

We do not sell or exchange any of your personal data with any third party for commercial reasons and we ensure confidentiality when you visit our website. We may collect and store information obtained via the site from visitors who voluntarily provide information in contacting us. However, please be assured that any personal information that you choose to submit via our site - such as your name and email address - will not be sold or passed on to any other mailing lists.

Cookies/Google Analytics
We do not currently use cookies on the Haime & Butler website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

In the future we may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of our website, to improve the website’s usability and for marketing purposes.

Most browsers allow you to refuse to accept cookies. We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Where we store your personal data
Haime & Butler are dedicated to maintaining your privacy and ensuring the security of any personal information that we receive from you. We take the necessary technical and organisational precautions to prevent any loss, misuse or breach of your personal data. Our secure servers are Firewall protected. We will only store or transfer your personal data within the UK or European Economic Area and ensure your data is fully protected under GDPR.

Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

In the event of a data breach
You will be informed without undue delay. The type of breach will be explained in clear and plain language, the name of a contact at Haime & Butler who can provide further information will be supplied. A description of the likely consequences of the data breach will be given along with a comprehensive outline as to the measures taken to deal with the breach.

Right of data access
You are able to obtain free access to the personal data we hold on you. Please email an access request to info@haime-butler.com to:

• access all data held on you.
• rectify inaccurate data.
• restrict or object to the processing (in certain circumstances, e.g. marketing) of data.
• export the data held in a format that can be used in another IT environment.
• completely erase all data on an individual.

We will endeavour to respond to any requests within two weeks of receiving it.

Further information
If you have any questions regarding this policy or how we process your personal data then please call us on 020 7407 2141 or email us at info@haime-butler.com or by post to Haime & Butler, Studio G.05, The Light Bulb, 1 Filament Walk, London SW18 4GQ.